Customer Service Account Manager
Birmingham
Contractor
Sales & Distribution
Telecommunications
£160.00 - £160.00Daily
Customer Services Representative
Contract: 6 months (with strong potential to go permanent)
Location: Coleshill (Hybrid - 3 days in the office per week)
Department: Customer Service
Reports to: Regional Customer Services Manager
Job Summary
We are seeking a proactive and customer-focused Customer Services Representative to provide end-to-end dealer and customer support. This role covers order processing, invoicing, shipments, and lifecycle management across vehicles, parts, garments, and accessories. You will play a key role in ensuring seamless operations, supporting sales and marketing teams, and maintaining excellent relationships with dealers and end customers.
Key Responsibilities
Provide dealer and customer support across order processing, invoicing, and shipments.
Act as the main point of contact for dealers (orders, supply chain, invoicing) and support end customers by directing them to the correct contacts.
Use order management and pricing systems to process orders.
Manage and oversee backorders to optimise delivery performance, providing status updates and communication to dealers.
Support Finance with dealer credit management and month-end processes.
Ensure shipments are completed on time and invoiced correctly, resolving any delivery or invoicing issues.
Process demo vehicle orders for the Sales and Marketing teams.
Provide training and support to dealers on new and existing processes.
Collaborate with Sales, Marketing, and Technical teams to report on dealer status.
Skills & Experience Required
Excellent customer service skills and a strong team ethic.
Experience with order management systems.
Strong organisational and administrative skills, with proficiency in Microsoft Office.
Previous experience in a commercial B2B environment.
Strong communication and influencing skills.
Ability to work both independently and collaboratively.
Experience in supporting process training and system use for stakeholders.
Customer Service Account Manager
LHH
18 days ago
£160.00 - £160.00Daily
Contractor
Sales & Distribution
Telecommunications
Birmingham
Customer Services Representative
Contract: 6 months (with strong potential to go permanent)
Location: Coleshill (Hybrid - 3 days in the office per week)
Department: Customer Service
Reports to: Regional Customer Services Manager
Job Summary
We are seeking a proactive and customer-focused Customer Services Representative to provide end-to-end dealer and customer support. This role covers order processing, invoicing, shipments, and lifecycle management across vehicles, parts, garments, and accessories. You will play a key role in ensuring seamless operations, supporting sales and marketing teams, and maintaining excellent relationships with dealers and end customers.
Key Responsibilities
Provide dealer and customer support across order processing, invoicing, and shipments.
Act as the main point of contact for dealers (orders, supply chain, invoicing) and support end customers by directing them to the correct contacts.
Use order management and pricing systems to process orders.
Manage and oversee backorders to optimise delivery performance, providing status updates and communication to dealers.
Support Finance with dealer credit management and month-end processes.
Ensure shipments are completed on time and invoiced correctly, resolving any delivery or invoicing issues.
Process demo vehicle orders for the Sales and Marketing teams.
Provide training and support to dealers on new and existing processes.
Collaborate with Sales, Marketing, and Technical teams to report on dealer status.
Skills & Experience Required
Excellent customer service skills and a strong team ethic.
Experience with order management systems.
Strong organisational and administrative skills, with proficiency in Microsoft Office.
Previous experience in a commercial B2B environment.
Strong communication and influencing skills.
Ability to work both independently and collaboratively.
Experience in supporting process training and system use for stakeholders.