People Operations Manager

People Operations Manager Location: East Sussex (Hybrid working - 3 days onsite) Employment Type: Full-time, Permanent

Are you an experienced People Operations leader who thrives in a fast-paced, values-driven environment? Do you enjoy building high-performing teams, strengthening operational processes and creating a positive colleague experience? If so, our client is seeking a proactive People Operations Manager to lead the delivery of an efficient, compliant and people‑centred HR service.

This is an exciting opportunity for a hands-on operations professional who is passionate about continuous improvement, colleague experience and developing People processes that truly support an organisation to thrive.

Key responsibilities include:

• Lead day-to-day People Operations activity, ensuring accuracy, consistency and excellent service levels.
• Oversee data integrity across all HR systems and ensure end-to-end lifecycle processes run smoothly.
• Lead, coach and develop a small People Operations team.
• Support managers with complex or high‑risk cases, providing clear guidance and documented processes.
• Oversee internal recruitment delivery, ensuring an efficient, timely and high-quality process.
• Produce regular People metrics and dashboards, ensuring accuracy and relevance.
• Maintain oversight of pay and reward processes, ensuring compliance and integrity.
• Lead continuous improvement activities across systems, processes and workflows.
• Support organisational design and development initiatives through data and operational delivery.

The successful candidate will have:

• Proven experience in HR/People Operations, with strong delivery across high‑volume processes.
• Experience managing or coaching HR operations/administration teams.
• Strong background in employee relations casework.
• Experience improving HR systems, processes and data reporting.
• Recruitment operations experience including workflow management and candidate experience.
• Exposure to organisational design activity.
• Excellent stakeholder management and communication skills.
• Highly organised, resilient and able to balance multiple priorities.
• Practical, solutions-focused approach with an inclusive, empathetic style.
• CIPD Level 5 (desirable, not essential) or equivalent experience.

This is an opportunity to make a meaningful impact within an organisation that values professionalism, continuous improvement and creating a positive colleague experience. You will join a supportive People function at a time of development and have the autonomy to shape and strengthen People Operations for the future. If you're a proactive People Operations professional looking for your next step, please apply now.