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Charu Jain SVP, Merchandising and Innovation, and Vikram Baskaran, VP of Information Technology, with Alaska Airlines, talk about why being able to offer enhanced customer service at a time when the whole notion of customer service has been completely disrupted by the pandemic is a testament to the strong cultural foundation that existed at Alaska Airlines before COVID-19 arrived.

The pandemic has reshaped leadership, emphasizing compassionate leadership, emotional intelligence, and adaptability. Leaders must focus on trust-building, employee engagement, and resilience to support teams and cultivate a positive workplace culture, ensuring long-term success through values-based leadership and effective crisis management strategies.

Negotiating your salary could score you an extra million dollars over the span of your career. Don’t know where to start the conversation? We've outlined the do's and don'ts of negotiating your offer.

As the future of work evolves, organizations face transformative changes in remote work, hybrid models, and digital transformation. Adapting to this new normal requires a renewed focus on employee engagement, workplace culture, and leadership development to navigate economic uncertainty and build organizational resilience. Discover how these trends are reshaping our approach to work and preparing us for what lies ahead.

Losing a job can trigger anxiety, stress, and uncertainty. Common coping mechanisms like denial and avoidance can hinder recovery. To move forward, focus on career transition strategies, adopt healthy coping mechanisms, and take proactive steps to rebuild your career.

An interview is a two-way street, and while many focus on saying the right things to impress a potential new employer, it’s equally important to assess whether the company aligns with your career goals. From understanding company culture and job stability to evaluating opportunities for career growth and work-life balance, knowing what to look for during a job interview can help you make a more informed decision. In today’s job market, where hiring trends shift and a talent shortage means more job opportunities, being prepared with the right job search tips is crucial for finding the perfect fit.

In the quest to drive organizational success, strategic talent management is key. It's about more than just filling vacancies; it involves identifying, developing, and promoting the right talent to meet your company's strategic imperatives. To achieve this, firms need to move beyond gut instinct and adopt an evidence-based approach to hiring and promoting. Here are four key considerations to guide your talent strategy and ensure you have the right leaders in place to achieve your business goals.