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Charu Jain SVP, Merchandising and Innovation, and Vikram Baskaran, VP of Information Technology, with Alaska Airlines, talk about why being able to offer enhanced customer service at a time when the whole notion of customer service has been completely disrupted by the pandemic is a testament to the strong cultural foundation that existed at Alaska Airlines before COVID-19 arrived.

Handling employees raise requests effectively is crucial for maintaining motivation, retention, and workplace morale. Managers must navigate salary negotiations with care, ensuring fair compensation while fostering a positive environment. By implementing key leadership skills and HR best practices, you can not only address salary concerns but also reinforce employee loyalty and enhance performance. Learn how to respond to raise requests strategically, balancing organizational goals with individual needs.