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Charu Jain SVP, Merchandising and Innovation, and Vikram Baskaran, VP of Information Technology, with Alaska Airlines, talk about why being able to offer enhanced customer service at a time when the whole notion of customer service has been completely disrupted by the pandemic is a testament to the strong cultural foundation that existed at Alaska Airlines before COVID-19 arrived.

The coronavirus pandemic revealed the necessity of resilient teams — as well as which teams didn’t have the necessary skills. Resilience requires a level of self-awareness and empathy that may not come naturally to all team members. Leaders must assess the state of their teams, identify weak spots and then deliver strategies that will help team members break down barriers and build foundations of trust, transparency and self-awareness. The article offers seven practices to help foster team resiliency.

Resilience is like a battery; to maintain a full charge, it must be properly maintained and periodically recharged. Run the resilience battery too long in an environment that is harsh and unwelcoming, and it will eventually be drained and lose power.

As the future of work evolves, organizations face transformative changes in remote work, hybrid models, and digital transformation. Adapting to this new normal requires a renewed focus on employee engagement, workplace culture, and leadership development to navigate economic uncertainty and build organizational resilience. Discover how these trends are reshaping our approach to work and preparing us for what lies ahead.

Unconsciously or subconsciously, a number of unproductive attitudes and behaviors commonly surface after a job loss. Here's what to do to avoid getting stuck in negativity.

The first thing Janet Yellen would like you to know about leading in a crisis is that if you wait until a crisis arrives to prepare, you’re already too late.

The economics of traditional workforce management and restructuring no longer make sense in today’s rapidly changing business environment. The constant cycle of hiring and firing workers is not only expensive and wasteful, but it also destroys employee engagement and morale, damaging the employer brand. To build a future-proof workforce, organizations need to move beyond outdated practices and embrace workforce transformation through adaptive workforce solutions, continuous learning, and reskilling strategies. Developing a renewable workforce and a dynamic talent ecosystem is key to thriving in the face of change.