Location: Allendale, NJ (Onsite)

💼 Salary: $51,000–$55,000 per year

🕒 Schedule: Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)

Overview

We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Relations Specialist. This role is pivotal in ensuring seamless communication across departments, maintaining customer satisfaction, and supporting operational efficiency through proactive coordination and problem-solving.

Key Responsibilities

• Customer Engagement & Support

  • Build and maintain strong, trust-based relationships with customers through open and responsive communication.

  • Identify and assess customer needs to ensure high levels of satisfaction.

  • Handle customer complaints with professionalism and follow through to resolution.

• Order & Supply Chain Coordination

  • Execute customer orders from receipt through entry into the ERP system, including price review and delivery scheduling.

  • Analyze open orders, forecasts, and shipping requirements to ensure timely fulfillment.

  • Collaborate with purchasing to confirm component availability for order execution and quoting.

• Cross-Functional Communication

  • Maintain clear communication between departments to align production plans with customer delivery expectations.

  • Update and manage purchase orders, pricing, and revision changes in the ERP system.

• Shipping & Documentation

  • Manage shipping schedules and documentation, ensuring timely pickups and accurate records.

  • Prepare responses to routine customer inquiries and correspondence.

• Team Collaboration & Training

  • Support the onboarding and training of Customer Relations Associates.

  • Foster a collaborative team environment that promotes engagement and shared ownership of daily initiatives.

• Compliance & Confidentiality

  • Uphold confidentiality in all aspects of customer, vendor, and staff information.

  • Adhere to company policies and procedures, including those outlined in the Quality Management System (QMS).

Qualifications

• Prior experience in customer service, order management, or supply chain coordination preferred.

• Strong communication and problem-solving skills.

• Proficiency with ERP systems and Microsoft Office Suite.

• Ability to work independently and collaboratively in a fast-paced environment.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.