CWR - Customer Service Representative I
Position Overview:

LHH Recruitment Solutions is seeking a Customer Service Representative I who will play a critical role in supporting our clients operational and safety functions. This position is responsible for managing inbound communications related to accidents, injuries, and roadside breakdowns, and coordinating service responses across departments and vendors. The CSR will also perform clerical duties and contribute to team success through collaboration and adaptability.

“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”

• Incident Intake & Response:

  • Receive and triage incoming calls from employees involved in accidents, injuries, or roadside breakdowns.

  • Handle calls from the motoring public, law enforcement, claims adjusters, and the Casualty Claims department.

• Clerical & Administrative Support:

  • Perform general clerical duties including answering and directing calls, data entry, and invoice payment.

  • Participate in cross-training and onboarding of new team members.

• Service Coordination:

  • Coordinate service repairs and breakdown assistance between service centers and external vendors.

  • Manage service requests for various equipment types including trucks, trailers, and dollies.

• Cross-Functional Collaboration:

  • Communicate effectively with Executives, Safety Managers, Shop Managers, and departments such as Linehaul.

  • Ensure timely and accurate information flow across teams.

• Team Engagement & Flexibility:

  • Follow directions while remaining engaged, productive, and adaptable to changing conditions.

  • Provide support to team members and contribute to overall team credibility and customer satisfaction.

Required Skills & Qualifications:

• Minimum 2 years of related work experience, preferably in a call center environment.

• Proficient in Microsoft Office Suite.

• Strong typing and 10-key skills.

• Ability to work independently and collaboratively in a team setting.

• Willingness to work a variety of shifts, including evenings, nights, and weekends.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.