LHH is actively looking for a proactive and personable Customer Service Representative to manage all aspects of customer interactions for one of our top clients in NC! This role is responsible for handling inquiries via phone and email, processing orders, and providing follow-up support to ensure an exceptional customer experience. The ideal candidate will be a problem-solver with excellent communication skills and the ability to manage both internal and external customer needs with professionalism and efficiency. If this sounds like you, apply today we would love to chat with you!

Key Responsibilities:

• Respond to customer inquiries via phone and email in a timely, courteous, and professional manner

• Process incoming orders accurately and efficiently

• Provide follow-up support to ensure customer satisfaction

• Research and resolve customer issues, using available resources and cross-functional collaboration when necessary

• Maintain detailed and accurate records of customer interactions and transactions

• Support both internal and external customers with requests of varying complexity

• Uphold a high standard of customer service and represent the company with integrity and professionalism

Qualifications:

• Strong interpersonal and communication skills (both written and verbal)

• Proven customer service experience preferred

• Ability to troubleshoot and resolve issues effectively

• Comfortable handling multiple tasks and priorities in a fast-paced environment

• Proficiency with common office software and customer service tools

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.