IT Support Analyst (Part-Time, Onsite – Irvine, CA)

LHH has partnered with our client to identify a Part-Time IT Support Analyst to provide high-touch, onsite support in a fast-paced, collaborative environment. This is a great opportunity for someone who enjoys face-to-face user support, troubleshooting, and being a key part of day-to-day IT operations.

This role is onsite Tuesday through Thursday and offers the chance to support a well-structured IT team with strong processes and escalation paths in place.

Schedule & Worksite

• Onsite: Tuesday, Wednesday, Thursday

• Hours: 8:00 AM – 5:00 PM

• Location: Irvine, CA

• 6-month contract with strong potential for extension

Position Overview

This is a high-touch, end-user support role focused on desktop/helpdesk support. You’ll work directly with internal users, handling a mix of walk-up support, ticket-based work, and some remote troubleshooting.

You’ll initially shadow the team and quickly ramp into handling your own workload, with a clear escalation path to senior IT resources when needed.

Key Responsibilities

• Provide timely support for onsite and remote end users via a ticketing system

• Troubleshoot hardware, software, and connectivity issues (PC & Mac environments)

• Support workstation setups, deployments, and hardware refresh cycles

• Manage and update tickets, ensuring clear communication and status tracking

• Assist with onboarding, user setup, and equipment provisioning

• Support mobile devices (iOS/Android), VPN, and collaboration tools

• Participate in documentation, process improvements, and internal standards

• Escalate complex issues appropriately while maintaining ownership of user experience

What You’ll Be Doing (Typical Breakdown)

• 45–55%: Helpdesk / Ticket Management & End-User Support

• 25–35%: Endpoint / Desktop Support

• 15–25%: Documentation, light projects, and process improvements

Qualifications

• Minimum 2 years of hands-on IT support experience

• Experience supporting Windows and macOS environments

• Experience with a ticketing system (Jira preferred, others acceptable)

• Proven hardware troubleshooting skills (PC, Mac, peripherals)

• Strong communication and customer service skills

• Comfortable providing in-person, white-glove support

Nice to Have

• Experience with imaging or deployment tools

• Experience supporting multi-site or global environments

What Makes Someone Successful in This Role

• Strong interpersonal and communication skills

• Ability to ramp quickly and work independently

• Comfortable in a high-touch, user-facing environment

• Proactive, detail-oriented, and responsive

Additional Details

• Collaborative IT team with defined escalation paths

• Exposure to a variety of systems and technologies

• Opportunity to contribute to process improvements and internal standards

Important

• No C2C or third-party candidates will be considered

If you’re looking for a part-time, onsite IT support role where you can make an immediate impact and work closely with end users, we’d love to connect.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.