Job Description: Network Support Technician

Location: Downtown Los Angeles with occasional travel to Santa Monica Beach. Onsite only; no remote work.

Position Overview:

Our client is seeking a Network Support Technician to provide hands-on desktop and network support across two prestigious facilities. This role is essential to maintaining smooth IT operations for a five-star organization with over 400 staff members.

Key Responsibilities:

• Provide day-to-day support for Windows 11 desktops and laptops, including troubleshooting and administration.

• Install, configure, and troubleshoot printers, copiers, and basic AV equipment.

• Respond to and resolve technical support tickets using Servicecam (Teamviewer sub-Branch).

• Support point of sale (POS) systems and kitchen printers; experience in restaurant/hospitality POS is a plus.

• Assist with basic networking tasks and Cisco Meraki Wi-Fi; advanced networking is not required initially.

• Document issues, escalate complex problems, and communicate clearly and patiently with staff.

• Maintain a professional appearance and demeanor in accordance with the club’s five-star standards.

• Physically able to lift up to 50 lbs, bend, kneel, and access equipment in various locations.

• Travel between downtown LA and Santa Monica Beach Club as needed.

• Flexible schedule required; must be available for weekends and evenings based on business needs.

Qualifications:

• 2–5 years of experience in desktop and network support

• Strong Windows 11 troubleshooting and administration skills.

• Experience with printers, copiers, and AV support.

• Familiarity with ticketing systems and basic networking.

• POS system experience preferred.

• Excellent communication and documentation skills.

• Professional, presentable, and adaptable to a fast-paced, high-standard environment.

Cultural Environment:

• Five-star, family-like atmosphere with a strong sense of community and support for staff.

• Emphasis on teamwork, reliability, and willingness to learn.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.