LHH Recruitment Solutions is partnering with a healthcare company in Phoenix This organization is in search of a full time call center representative to join their team. This role is Monday-Friday, fully onsite, with a requirement that you be flexible on hours.

As a Call Center Representative, you will serve as the first point of contact for patients, providers, and internal teams. You’ll assist with scheduling, insurance inquiries, general information, and resolving issues efficiently — all while delivering a high standard of customer service.

Key Responsibilities:

• Answer incoming calls from patients, providers, and partners in a timely and professional manner
• Assist with appointment scheduling, insurance verification, and general inquiries
• Document call details accurately in the system
• Handle high call volumes while maintaining quality and empathy
• Collaborate with internal departments to resolve patient or provider concerns
• Follow all HIPAA and company privacy policies

Requirements:

• High school diploma or equivalent
• Previous experience in a healthcare call center or medical office strongly preferred
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working fully onsite in Phoenix
• Must be flexible with shift start and end times (within regular weekday hours)
• Bilingual (English/Spanish) a plus, but not required

If you are interested, please apply now!!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.