Escrow Assistant / Receptionist

Location: Biltmore Area – Phoenix, AZ
Employment Type: Full-Time, In-Office

Position Overview

A well-established, high-end mortgage and escrow firm in the Biltmore area is seeking a polished and detail-oriented Escrow Assistant / Receptionist. This role serves as the first point of contact for clients while providing essential administrative and escrow support in a fast-paced, client-focused environment. The ideal candidate is professional, organized, and comfortable working with high-net-worth clientele.

Key Responsibilities

Front Desk & Client Experience

• Greet clients, agents, and visitors with professionalism and a high level of discretion

• Answer, screen, and route incoming calls using a multi-line phone system

• Coordinate appointments, signings, and conference room usage

• Maintain a clean, organized, and professional front office environment

• Receive, sort, and distribute incoming mail and packages

Escrow & Administrative Support

• Provide administrative support to escrow officers and escrow staff throughout transactions

• Assist with opening escrow files and preparing initial documentation

• Prepare, scan, file, and organize escrow documents with accuracy and confidentiality

• Track earnest money deposits, payoffs, HOA demands, and required documents as assigned

• Assist with closing document preparation and post-closing tasks

• Support basic accounting and deposit tasks as needed

• Communicate professionally with clients, lenders, real estate agents, and internal team members

Qualifications

• Previous experience as a receptionist or administrative assistant; escrow, title, mortgage, legal, or financial services experience preferred

• Professional demeanor and appearance suitable for a high-end office environment

• Strong organizational skills with excellent attention to detail

• Ability to manage multiple priorities in a fast-paced setting

• Proficiency with Microsoft Office (Outlook, Word, Excel)

• Ability to handle sensitive and confidential information with discretion

Pay up to $21/hr

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.