Overview

We are seeking an experienced Sr. IT Help Desk Technician with a minimum of 5 years of IT support experience in enterprise environments. This role requires strong hands-on technical support skills, the ability to resolve walk-in requests, and excellent customer service in a business-facing role.

This position is Onsite, contract to hire position.

Responsibilities

• Perform computer imaging and deployment, including shipping/receiving hardware

• Prepare and deploy cell phones for end users (shipping as needed)

• Respond to incidents via ticketing system and Service Desk phone calls

• Troubleshoot printers, workstations, and peripherals

• Provide onsite walk-in support for staff and clients

• Collaborate with IT teams to escalate and resolve issues quickly

Qualifications

• 5+ years of IT help desk/technical support experience

• Large company or enterprise IT support background preferred

• Experience with ticketing systems and incident response

• Strong knowledge of computer imaging, deployment, and troubleshooting

• Manufacturing or distribution industry experience a plus

• Excellent communication and customer service skills

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.