About the Role

LHH is partnering with a dynamic and customer-focused organization to hire a Client Engagement & Billing Specialist. This position plays a key role in supporting client relationships and internal operations. The ideal candidate will be a proactive communicator with a strong customer service mindset and a foundational understanding of accounting processes. You’ll be the go-to contact for client inquiries, service updates, and account support, while also collaborating with internal teams to ensure smooth operations.

Key Responsibilities

• Respond to client inquiries regarding service agreements, pricing, inventory, and procedural questions

• Assist with client audits and reporting requests

• Proactively engage with assigned accounts to promote additional services and strengthen relationships

• Maintain accurate records of client interactions and updates in the CRM system

• Support billing and account reconciliation efforts

• Collaborate with sales, operations, and finance teams to resolve service issues and ensure client satisfaction

• Generate and manage service tickets and client communications

• Provide administrative support including data entry, reporting, and documentation

Qualifications

• Strong organizational skills and attention to detail

• Excellent verbal and written communication abilities

• Comfortable handling sensitive and confidential information

• Ability to manage multiple priorities and meet deadlines

• Familiarity with CRM systems and basic accounting principles

• Professional demeanor with a customer-first attitude

Why Join This Team?

• Inclusive and collaborative culture

• Opportunity to work cross-functionally and build lasting client relationships

• Fast-paced environment with room for growth

• Supportive leadership and team-oriented atmosphere

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.