LHH is actively seeking a skilled Claims Adjuster for one of our top clients in Reno! This will be a contract to hire hybrid opportunity with our client.

Claims Adjuster

Resolve Complex Transportation Claims with Precision & Integrity

Are you a detail-oriented claims professional who excels in fast-paced transportation and logistics environments? We are seeking a Claims Adjuster to play a vital role in protecting customers, partners, and the business through fair, timely, and well-documented claims resolution.

In this role, you’ll independently manage cargo and logistics claims from intake through settlement—applying sound judgment, contractual expertise, and strong negotiation skills to deliver balanced outcomes while supporting long-term customer relationships.

What You’ll Do

Lead the Claims Lifecycle

Take full ownership of assigned claims from investigation through final resolution.

• Claims Evaluation & Settlement: Investigate, analyze, and resolve claims within an independent authority of up to $5,000, applying tariffs, contracts, bills of lading, and applicable regulations.

• Liability & Loss Assessment: Determine liability, scope of loss, and appropriate valuation through thorough investigation.

• Negotiation & Documentation: Negotiate settlements effectively, obtain required approvals, and ensure proper releases and financial controls are in place.

• Timely Processing: Acknowledge, document, and process claims within required timeframes, proactively managing aging and driving claims to closure.

Strengthen Financial Integrity & Risk Management

Your work directly supports compliance, recovery, and financial accuracy.

• Subrogation & Recovery: Identify third-party liability, notify underwriters, and pursue recoveries where appropriate.

• Financial Controls: Maintain accurate reserves, process invoices, and ensure payments align with company standards.

• Systems & Records: Accurately document claim activity in claims management systems (RMIS or similar platforms).

• Regulatory & Contract Compliance: Ensure all claim handling adheres to company policies, contractual obligations, and regulatory requirements.

Collaborate & Build Strong Partnerships

Serve as a trusted partner across the organization and with external stakeholders.

• Cross-Functional Coordination: Work closely with operations, sales, and leadership teams to support claim resolution and customer satisfaction.

• Vendor & Underwriter Management: Maintain productive relationships with external claims vendors and underwriters.

• Clear Communication: Provide timely, concise updates to stakeholders on claim status and outcomes.

• Loss Prevention: Identify trends and recommend improvements to reduce future risk exposure.

What You Bring

• Associate degree or equivalent combination of education and experience

• 3+ years of relevant claims experience (cargo or transportation preferred)

• Knowledge of specialty cargo handling (e.g., container, OHW, auto, logistics)

• Strong understanding of claims best practices, contracts, and applicable regulations

• Ability to independently manage priorities and drive claims to resolution

• Experience with RMIS or similar claims database systems

• Proficiency in Microsoft Word, Excel, and PowerPoint

Your Strengths

• Analytical decision-maker with sound business judgment

• Clear and confident communicator who simplifies complex issues

• Detail-oriented with strong financial discipline

• Collaborative team partner who supports operational and customer success

• Professionalism grounded in excellence, honesty, integrity, innovation, and teamwork

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.