Customer Service Representative (Temporary) – Transit Operations

Pay: $20.00 – $22.00 per hour (based on experience)
Schedule: 7:00 AM – 7:00 PM (shifts vary 5–8 hours, ~38 hours/week, occasional overtime if desired)
Locations (Rotating):

• Visalia (Call Center – primarily phone-based)

• Tulare (Transit Center – customer-facing, cash handling)

• Dinuba (Transit Center – customer-facing, independent work)

Must be able to travel between all locations. Schedule is set and consistent week-to-week.

Overview

Bilingual Customer Service Representatives support transit operations through a mix of phone-based and in-person customer service. This is a temporary assignment (~3 months) with potential for extension or permanent placement.

What You’ll Do

• Answer calls and schedule transit rides

• Assist customers with questions and trip planning

• Support seniors and non-tech-savvy riders

• Use a simple booking system

• Sell transit passes and handle transactions

Work Environment

• Low to moderate call volume

• Slower-paced with periods of downtime

• Mix of team collaboration and independent work

Qualifications

Required:

• Bilingual (English/Spanish)

• Basic computer skills

• Strong customer service skills

• Reliable transportation

• Dependable and punctual

Preferred:

• Customer service or call center experience

• Experience working with the public or seniors

• Cash handling experience

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.