Location: West Palm Beach, FL
Pay: $17-$18 per hour
Type: 100% Onsite, Contract to Hire
Industry: Automotive Dealership

About the Role:

We are seeking a dedicated and customer-focused Customer Service Advisor to join our clients team at a reputable automotive dealership in West Palm Beach. This is a contract-to-hire position with the potential for long-term employment. The ideal candidate will have a passion for providing exceptional customer service and a strong interest in the automotive industry.

Key Responsibilities:

• Customer Interaction: Serve as the first point of contact for customers, both in-person and over the phone. Greet customers warmly and assist them with their inquiries and service needs.

• Service Coordination: Schedule and manage service appointments, ensuring timely and efficient service delivery. Communicate with customers about their vehicle's service status and any additional repairs needed.

• Problem Resolution: Address and resolve customer complaints and issues promptly and professionally. Escalate complex problems to the appropriate team members when necessary.

• Data Management: Maintain accurate and up-to-date customer records in the dealership's database. Ensure all customer interactions and transactions are documented properly.

• Sales Support: Assist in processing sales transactions, including payments and refunds. Provide information about new and existing products and services to customers.

• Administrative Tasks: Perform various administrative duties as assigned by the supervisor, including ordering literature, making outbound calls, and contributing to the overall performance of the team.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance